BFAB FAQ
1. GENERAL
Q: What is Bfab?
Bfab is a one-stop platform for all beauty & wellness services. We curate the best salon and spa treatments for you to discover and book conveniently. No more lost-in-translation-awkward calls with the receptionist to book a haircut, manicure or even a massage after a long day at work. When you don’t know where to go for a fantastic beauty or wellness treatment that will fit your budget, Bfab is the answer! *hand throwups*
Q: Are you like the rest of the deal sites out there?
No. We are NOT deals. Our objective is to provide an ultimate convenience to our users by making the booking process easy, fast and convenient. No more long calls or unreachable salons. No more waiting until the salon is open. Book from anywhere, anytime 24/7 and receive an instant confirmation. For beauty owners, we try to help build their online brand presence, utilize their off peak hours and maximize their revenues.
Q: How much does it cost to book through Bfab?
As incredible as it sounds, there are NO service fees NOR any transaction fees for the user. It’s completely free!!! Enjoy all the benefits of Bfab free of charge.
We made it our mission to revolutionize the entire beauty industry and help people find the right beauty & wellness salon for the right price, anytime they want it – fast, instantly confirmed, hassle-free and conveniently.
Q: Are the prices on Bfab the same as in the salons?
You bet they are! All listed services have the same prices as in stores. No mark-ups! Very simple. We want you to enjoy the beauty of “Ultimate Convenience” with many benefits. However do expect to find some services at discounted prices if you book during off-peak hours thru Bfab :D
Q: Which locations does Bfab cover?
Currently we are only available in Klang Valley and soon in rest of Malaysia. Sign up now to be the first to know when we launch in your area!
Q: When will Bfab mobile app be available?
Mobile application is in the works. Sign up now to be the first to know when we launch our mobile app! However, you can still use our web mobile version which supports the “adjusted technology” so you can use Bfab on the go until we launch the full-fledge mobile application for iOS and Android.
2. BOOKING A SERVICE
Q: How can I find a salon?
Go to www.bfab.my. Select a service that you are looking for e.g: hair, nails, massage. Select a location for e.g: Kuala Lumpur. Pick an appointment date and click search. A list of amazing curated salons will appear. Browse and select the salon that you wish to book an appointment with.
Q: How do I book the service?
When you get the list of salons, click on a salon that appeals mostly to you. Then, you’ll get to a detailed page of the salon where you can see the salon’s information (address, opening hours, description, etc.) and the offered services. Click on a category and a range of services will appear with a service name, duration and price. Finally, simply select the desired service, select the time and click “Check Out”.
Q: Is the check out complicated?
Not at all! Register as a new user or login as existing. Then choose your preferred payment option – online on Bfab or at the venue. If you have a promo code, please make sure to apply it in this step. Press check out and wait for your instant booking confirmation.
Q: Can I filter salons by price range, location, availability?
Yes you can. It is located at the left of the page after you select a service. You may filter by date or specific time, location and service.
Q: Is my booking confirmed instantly?
Yes. All appointments booked through Bfab are confirmed instantly. You will receive an immediate confirmation via email and sms containing all your appointment details.
Q: When can I book on Bfab?
Booking is available anytime - 24 hours a day, 7 days a week with instant confirmation.
Best timing to book is after dinner and ice cream and you just remembered you need to touch up your roots. If you book for the next day, we will send you a reminder a couple hours before. We also cater to last minute bookings (depending on salon / spa working hours) if you chip your nail and in need of a manicure like… NOW!
Q: Where can I see my appointments?
In your profile, you can select “My Appointments”, which lists all of your past and future appointments. You may also cancel future appointments in this section. Also, you can call our Customer Care Team and we will be happy to help you.
Q: Can I cancel my appointments?
Yes you can cancel your appointments in advance from your “My Appointments” section located at the top left side of the website. Choose the appointment you wish and press cancel. Please be aware that some salons may apply a cancellation policy. The details may vary from salon to salon and will be outlined in the “Check out” section. Bfab cannot be liable for specific cancellation policies that would apply to a salon listed on Bfab. Therefore, for last minute cancellations and refund policies, please make sure to cancel in advance according to policies.
Q: What if I need to change my booking?
We hope you wouldn’t need to change your booking, but if you do, we're here to help. You can:
- a) Call directly our Customer Care Team or
- b) Cancel directly from your “My Appointment” page and make a new one
Before contacting us, please read the cancellation policy of the particular salon to ensure you are eligible to cancel your booking without extra charges.
If you require any further assistance regarding cancellations and amendments please feel free to contact our Customer Care Team.
3. PAYMENT
Q: How do I pay for the services?
Generally, you have two choices: you may:
- a) Pay online on Bfab with your credit card or Pay Pal account or
- b) Pay at the venue with payment methods they accept
Please note that some salons reserve the right to restrict one or the other method. This is determined by the salon.
Q: Can I pay directly Online on Bfab?
Yes, indeed. You can pay online via the Bfab website when you book your appointment(s). Using a credit card or Pay Pal. It’s a completely safe form of payment, all details are encrypted.
Q: How can I use my vouchers?
Vouchers are only valid for online payment, if you wish to pay at the salon you cannot redeem the voucher.
There are two types of vouchers; you can get a fixed amount discount or a percentage off the total price. Vouchers will also have a specified expiration date, after this date they will become invalid. There is only one use per voucher.
4. MISCELLANIOUS
Q: Are there any cancellation policies on Bfab?
Yes, they are. Some salons have a cancellation policy in place. This varies from salon to salon and is entirely up to the salon. You will be notified before the booking if there is a cancellation policy intact. Please make sure to read carefully and understand this. Bfab can’t be responsible if the user fail to oblige to the respective cancellation policies.
Q: I am unhappy with the service booked through Bfab, how can I file a complaint?
The Bfab Team is very sorry to hear about this. After completion of an appointment booked with Bfab, you will receive a notification and an email to rate the service and write a review about the salon. Your review will be visible to other users and will influence future bookings on the salon (this feature will be added soon – stay tuned).
Alternatively, you may also contact our Customer Care Team, providing the following information:
- Name
- Order reference
- Date of appointment
- Summary of complaint
- Outcome of feedback to owner/manager
Please be brief and bullet-point your comments. We will then take up the matter with the venue, and will try our best to resolve the matter within 15 days.
SALONS / SPA MERCHANTS
Q: I am interested. Where do I get more info?
Drop us an email and details at info@bfab.my and you will be contacted by our friendly staff.
Q: Are you like the rest of the deal sites out there?
No. We are NOT deals. Our objective is to build your online brand presence & online exposure, provide free marketing, utilize your off peak hours and drive traffic along with new customers. The result of this will be increased brand awareness and higher revenues.
Q: Are there any listing or subscription fees?
No. There are no listing or subscription fees. We would gladly feature you on our website. We work on a commission-based model. Please contact us to inquire more information. Email: info@bfab.my
Q: How can I / My Salon / Spa work with Bfab?
Just head to www.bfab.my, click on “List Your Business” at the top right corner and fill out the required information. Our Business Development Manager will contact you to arrange for a personal meeting. Alternatively, drop us an email: info@bfab.my.
Q: Will the salon get feedback from Clients?
Yes, your Clients who schedule appointments via Bfab will be invited to review and assess their experience right after their appointment. These recommendations will be visible to other customers. The more recommendations you get, the greater chance you have of gaining new Clients.
Q: How do I avoid a No-Show?
Automatic text and email reminders ensure clients remember their upcoming appointments. We will rigorously improve our process to minimize the “no-show” numbers. We have a systematic process to keep it to the minimum. Please get in touch with us to obtain more information.
